Terms & Conditions

1. Who you are contracting with

Deer Farmers Friend ("the Service") is operated by Raised Rack Ranch ("we", "us", "our"), trading as Deer Farmers Friend. By creating an account or using the Service you enter into an agreement with Raised Rack Ranch.

2. Acceptance of these terms

By registering for, accessing, or continuing to use the Service you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service. If you use the Service on behalf of a farm, business, or other organization, you confirm you have authority to bind that organization. If you use it as an individual, you confirm you are of legal age to form a contract.

3. The Service

Deer Farmers Friend is web-based herd management software for deer, elk, and other cervid farmers. It allows you to record animals and genetics, feed, medications, growth and antler measurements, pedigrees, contacts, planner events, expenses, sales, and other income, and to view reports based on the data you enter.

4. Your account

You must provide accurate registration information and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us promptly if you believe your account has been accessed without your permission.

5. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose or in breach of any applicable law or regulation;
• engage in fraud, misrepresentation, spam, or abusive messaging;
• infringe the intellectual property or privacy rights of any person;
• interfere with the security or integrity of the Service, including uploading malware, probing or scanning systems, bypassing access controls, or scraping data;
• reverse engineer, decompile, resell, redistribute, or circumvent technical limits of the Service.

6. Licence and intellectual property

We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with your selected plan. We retain all ownership and intellectual property rights in the Service, including its software, design, documentation, and branding. You retain ownership of the herd and business data you enter, and you grant us a limited licence to host and process that data solely to operate and support the Service for you.

7. Service availability

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free performance. Access may be temporarily unavailable for maintenance, updates, or reasons beyond our control. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. The Service is a record-keeping tool and is not a substitute for veterinary, legal, tax, or regulatory advice.

8. Subscriptions, payment, and taxes

Paid access is sold as a recurring subscription following a free plan that holds up to 5 animals. Limited-time monthly or yearly prices may be shown in the app and checkout. Subscriptions renew automatically at the price and billing frequency selected until cancelled. Payment, currency, taxes, cancellation, and refund mechanics are handled by our reseller and are governed by the Paddle Checkout Buyer Terms. Please also see our Refund Policy.

9. Reseller / Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

10. Suspension and termination

We may suspend or terminate your access if you materially breach these terms, fail to pay amounts due, create a security or fraud risk, or repeatedly or seriously violate our acceptable use rules. You may stop using the Service at any time by cancelling your subscription. When your access ends you may request an export of your data within 30 days, after which we may delete it.

11. Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or special damages, including loss of profits, livestock losses, loss of data, or loss of goodwill. Our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 12 months preceding the claim. Nothing in these terms limits liability for fraud, death, or personal injury where such limitation is not permitted by law.

12. Indemnity

You agree to indemnify us against claims, damages, and costs arising from the content you upload, your unlawful use of the Service, or your breach of these terms.

13. Changes to these terms

We may update these terms from time to time. Material changes will be communicated in the app or by email. Continued use after a change takes effect constitutes acceptance.

14. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Pennsylvania, United States, and the courts located there have exclusive jurisdiction over any dispute. You may not assign your rights under these terms without our consent; we may assign ours in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

15. Contact

Questions about these terms can be sent to Raised Rack Ranch through the support and feedback form inside the app.